A word from Emirates Airlines on the new electronics ban

March 26, 2017by Brenda

Emirates customers traveling to the US via Dubai will be able to utilize their laptops and tablet devices on the first part of their journeys, and also during transit in Dubai. They must then declare and hand over their laptops, tablets, and other banned electronic devices to security staff at the gate just before boarding their US-bound flight. The devices will be carefully packed into boxes, loaded into the aircraft hold, and returned to the customer at their Emirates US destination. There will not be any charge for this service.

Passengers on US-bound flights starting their journeys in Dubai are encouraged to pack their electronic devices into their check-in luggage in the first instance, to avoid delays.

Customers should be aware that there will be a detailed search of all hand baggage on non-stop flights to the US from Dubai. They should therefore declare their devices before the search, or ensure their electronic devices are packed into their check-in luggage in the first instance.

Our aim is to ensure compliance with the new rules, while minimizing disruption to passenger flow and impact on customer experience. Our new complimentary service enables passengers, particularly those flying for business, to have the flexibility to use their devices until the last possible moment.

Sir Tim Clark, President Emirates Airline said: “Once on board our passengers can still stay connected on their mobile phones. Our historical data shows that on Emirates’ US flights, 90% of passengers using our onboard mobile and Wi-Fi connectivity services do so via their smart phones. Only 6% connect via their laptops, and 4% via their tablets. That is not to say that other passengers are not using their devices offline, but perhaps the silver lining to this is that they can now justifiably give themselves a break from their devices, enjoy our onboard service and catch up on the latest movies, music, and TV box sets that we have on offer.”

Emirates is working to ensure that its operations comply with the latest restrictions on electronic devices in the cabin, for when the rules take effect on 25 March. Emirates will deploy extra staff at the airport to ease and assist passengers, especially in the first days of the new rules being implemented.

From Saturday, 25 March, travelers on non-stop flights to the US from Dubai International airport (DXB) will not be allowed to carry any electronic device larger than a cell phone or smartphone, excluding medical devices, into the aircraft cabin. Travelers must pack these electronic devices in their checked-in baggage.

This new security directive, issued by the US Transportation Security Administration (TSA), applies to all passengers traveling on non-stop flights to the US from Dubai, including those in transit. It does not apply to passengers traveling on Emirates’ US-bound flights via Milan and Athens, or Emirates flights to/from any other destination.

Emirates customers flying to the US can find out more about how the new TSA rules impact them on: emirates.com/electronicsban. For your convenience, please find all the Frequently Asked Questions here and on emiratesagents.com/us.

Please note that the ban affects all travelers flying from several airports in the Middle East and North Africa on direct flights to the US. Where your flight begins before arriving in the US is how this ban is determined. For example, if you are traveling from Amman, Jordan to the US, but you are on Lufthansa changing planes in Frankfurt before you get the US, the ban will not affect you. If you take a direct flight on Royal Jordanian from Amman to JFK, then you will be affected. Direct, inbound flights to the US from Jordan, Egypt, Turkey, Saudi Arabia, Morocco, Qatar, Kuwait, and the United Arab Emirates are included in the ban, and includes laptops, tablets, e-readers, cameras, portable DVD players, and handheld gaming devices. You will have to pack them in your checked luggage. 

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